Below is a list of frequently asked questions.  Please read these before emailing us with a question.

What type of company does the Marketplace Detective System work best for?

The beauty of this system is that the principles apply no matter what business you are in unless you don't have customers.  It doesn't matter if your customers are consumers, other businesses, government or anyone else. The bottom line is that you have to meet the needs and wants of whomever is purchasing your products or services.  The survey process can be scaled to your exact needs.

Is credit card information secure when I order online from you?

We use state of the art, industry standard processing services for your credit card transactions.

What about support for the product?

If you encounter problems in the download process, please email us by clicking on the link below to connect to our help desk.

http://www.marketplacedetective.com/help/view.php

We monitor our emails very closely and will get back to you as quickly as possible.  If you find any problem within the product, we definitely want to hear from you also.  In the unlikely event that your issue is not resolved via email, you can call us at 1-800-617-9260 between the hours of 9:00 AM and 5:00 PM Eastern USA time.  Please use email first as you will get a quicker response that way because email is monitored after business hours.

Marie does not provide 1:1 consultations on survey applications as part of this product as that is outside the scope of what this product includes.  If there is enough interest and demand, the possibility exists that teleclasses or a paid membership including access to advice on specific survey applications and other benefits may become available.

Is there more information about the money back guarantee?

If at any time in the first 12 months that you own Marketplace Detective, you are not satisfied that you have received value from the product, I will cheerfully refund your money.  In that event, I will ask that on the honor system you delete all of this product's files from your computer and destroy all copies you may have printed or copied to other media. If you purchased the physical product, you will need to return all parts of the physical product to receive a refund.

If you have a question about this or want a refund, please contact us by clicking on this link, http://www.marketplacedetective.com/help/view.php and we will reply promptly. If you prefer, you are welcome to call us at 1-800-617-9260. If you are willing to share why this product didn't work for you I will appreciate knowing that as it helps me in my market research.  However, I will refund your money upon your request regardless.  No hassle, no problem.  Your satisfaction as a customer is my top priority.